Wellness Dental

Appointment and Payment Policies

For all patients (new and existing), payment is required on the day of treatment. In some cases, we may request full or partial payment prior to starting treatment.

This helps us reduce missed payments and keep our services running smoothly for all patients.

Appointment Confirmation Policy

To help us manage our schedule and reduce no-shows, we ask that all patients confirm their appointments.

An SMS reminder is sent 2 days before your appointment.
If we don’t receive a reply, we will follow up with a phone call the day before.
If there is still no confirmation, a final SMS will be sent requesting confirmation by 2:00 PM the day before your appointment.

If we do not receive confirmation by that time, your appointment may be cancelled and offered to another patient.

Missed Appointment & Rebooking Policy

If you miss your appointment, cancel on the same day, or arrive too late to be seen, a $70 deposit will be required to rebook.

This deposit will be applied to your next visit.
Please note, it is non-refundable if the new appointment is also missed or cancelled on the same day.

We kindly ask that cancellations be made by the day before your appointment, even if it is within 24 hours. This allows us to offer your appointment time to another patient in need.

CLOSED: 29 May - 02 June

Wellness Dental

Appointment and Payment Policies

Appointment Confirmation Policy

Missed Appointment & Rebooking Policy

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